RETURNS POLICY

Our returns address is: Twinkletoes Dance Shop, 15a Yarm Street, Stockton on Tees, TS18 3DR

Returns information

Twinkletoes Dance Shop will accept, for return or exchange, items that are in a saleable condition, in its original packaging, for a full refund or exchange within 21 days from the receipt of original order.

All of garments should be checked before use, as we do not accept worn clothing back, unless the item has shown a fault or has quickly revealed itself after initial wear. In such cases, garments must be washed prior to return.

Items must be returned in their original packaging, such as shoe boxes and bags.

Please contact Twinkletoes Dance Shop for a returns reference number and returns document to enclose with your returned parcel.

Returned items which are not deemed faulty, must be in their original unmarked packaging, and must be returned within 21 days of original order. Any necessary re-packaging will be charged at £2.50 + VAT per item. We advise customers to return items on a tracked service and obtain proof of postage.

Refunds shall be issued on receipt of returned goods.

Garments which are not regular stock items, i.e. personalised print garments, will not be accepted back for credit, unless faulty or not as described.

For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear, even if returned unworn. In addition, we cannot exchange or credit a product that has a hygiene sticker warning once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights.

Tights and socks may not be returned once opened unless they are faulty.

A refund will be issued by the original payment method, to the value of the item printed on the receipt.

If you do not have a receipt, we may, at our discretion offer an exchange to the value of the current or most recent selling price.

Please note that returned items may take up to 14 days to be processed.

Your legal rights are not affected.

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